Legal
Cookie Policy
Effective date: 1 February 2025 · Last updated: 1 February 2025
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, keep you signed in, and understand how you use the site. Similar technologies include local storage and session storage.
2. How we use cookies
HopeNow ("we", "us", "our") uses cookies and similar technologies on our platform ("Platform") for the purposes described below.
2.1 Strictly necessary cookies
These cookies are essential for the Platform to function. They enable core features such as authentication, security, and session management. You cannot opt out of these cookies as the Platform will not work without them.
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Keeps you signed in | Session / 30 days |
| csrf_token | Protects against cross-site request forgery | Session |
| consent_preferences | Stores your cookie and consent choices | 1 year |
2.2 Functional cookies
These cookies allow the Platform to remember choices you make (such as language preference or region) and provide enhanced, personalised features.
| Cookie | Purpose | Duration |
|---|---|---|
| locale | Remembers your preferred language | 1 year |
| theme | Stores your display preferences | 1 year |
2.3 Analytics cookies
These cookies help us understand how visitors interact with the Platform. We use this information to improve the user experience. All analytics data is aggregated and anonymised.
| Cookie | Purpose | Duration |
|---|---|---|
| _analytics_id | Distinguishes unique visitors | 1 year |
| _analytics_session | Tracks a single browsing session | 30 minutes |
3. Third-party cookies
Some cookies may be set by third-party services we use, including:
- Payment processing: Our payment provider may set cookies to process transactions securely and prevent fraud.
- Real-time features: Services that power live notifications and messaging may store connection identifiers.
We do not use third-party advertising cookies. We do not sell data collected through cookies to advertisers.
4. Managing your cookie preferences
You can control cookies in several ways:
- Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking all cookies may affect your ability to use the Platform.
- Account settings: Signed-in users can manage consent preferences in their Privacy & Data settings.
5. Data collected through cookies
Information collected through cookies is handled in accordance with our Privacy Policy. This may include IP addresses, browser type, pages visited, and interaction patterns. We do not use cookies to collect sensitive health information.
6. Changes to this policy
We may update this Cookie Policy from time to time. Material changes will be communicated through a notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
7. Contact us
If you have questions about our use of cookies, please contact us at privacy@hopenow.in.